Before your order has been prepared for dispatch we can cancel an item, change the size or edit your shipping details. However, if the order has already been shipped, we are unable to make changes to your order. We kindly ask you to review the details of your order in the confirmation e-mail.
If you need to make amendments to the order you have already placed, please contact us immediately at email@example.com with your order number in the title.
We ship worldwide. The shipping cost is calculated at checkout and varies depending on the country of destination. We offer free shipping on all orders above €300 in the EU countries and all orders above €500 in the non-EU countries.
All prices include a value added tax “VAT” of 19%. Please note that all non-EU orders may be subject to country taxes and local duties. The prices at JUULS & KARATS do not include any country taxes and local duties. You as a customer are fully responsible for those. We kindly ask you to refer to your local postal service for rates.
If for some reason you are not satisfied with your purchase, you have 14 days from the day you receive you order to start a refund. We kindly ask you to notify us at firstname.lastname@example.org and return your package to:
Mail Boxes Etc. 0096
Grünberger Str. 17
All the items must be in original state and packaging to qualify for a refund. Please note that we reserve the right to refuse a refund if there are signs of wear on the product. We will happily exchange unused/unworn products. Please note that you are responsible for return shipping fees unless indicated otherwise by us. We will ship your item back to you for free in case of an exchange.